FAQ

How Do I Buy Tickets?

Our ticketless tickets dispense with the fuss - and expense - of issuing tangible tickets. Instead we emulate the ticketless systems now in vogue for air travel. It's as simple as 123...

  1. You purchase your ticket through our online system.
  2. We confirm your ticket purchase with an email containing your unique purchase ID number.
  3. You turn up at the venue for the event with your unique purchase ID and the credit card used for the online purchase [or some other form of ID]. The venue verifies your credentials and allows you in.  It’s that simple.

Yes - to keep our costs down, we only process bookings online: there's no telephone or other booking methods for our ticketless tickets.

If you're having difficulties, consult our section on what to do if there's a problem.

If your event is ‘not available for now’ it means we have sold out our allocated tickets but the event is still on sale so we may get a further ticket allocation.

If your event is ‘Sold Out’, it has been taken offsale and no more tickets will be available through us.

Either way, there may still be tickets available through other sources such as the venue or the event organizer.

You can email us email us at boxoffice@ticketingover.com at any time or call (852) 8198 2341 during our office hours (10am to 6pm HK time) or leave a message outside those times.  We will to get back to you within 24 hours or sooner if we can.

If you have concerns about the event, please contact the organizer or venue in question. Their contact details should be on the relevant events page.

Event organizers may mark their event ‘Private’ which means you can’t find it on our site using our Advanced Search.  To access the page, you need a URL     link which we have given to the organizer and no-one else.

If you can’t find the event using our Advanced Search [click through to Advanced Search page], and you’re sure that tickets should be available from TicketingOver, contact us [click through to Contact page] with the following information: the date and venue for the event, who is promoting the event and how you know about the event.  Alternatively, if you know who is organizing the event, you can contact them to check if it’s a private event (as we can’t give out any private URL links ourselves).

It’s up to the event organizer to decide who gets concessions by what criteria.

If it’s not clear from our event page whether you qualify, please contact the venue or event organizer direct.

If you buy a concession ticket through us, please make sure you can prove eligibility when you get to the venue – otherwise you will have to pay the balance (or be refused entry – and we won’t refund you).

Once you’ve received the email from us confirming your purchase with your unique ID reference, you know you’ve got your tickets paid for through Ticketing Over.

If you have had trouble paying for your tickets and have not yet received our confirmation email – which should come through to you immediately – please contact us .

If you have had trouble paying for your tickets and have not yet received our confirmation email – which should come through to you immediately – please contact us .

Here are some things you can do which should minimize possible payment problems

  1. Close all your browser windows, open a new one and try again.  If your session has timed out, this should unlock it.
  2. Try using a different browser.  (We recommend Google Chrome/Firefox as the most reliable.)
  3. Try using a different computer. (The one you are using may have a firewall that’s getting in the way.)]

What Do I Do Now I've Got My Tickets?

If an event is cancelled, we expect the event organizer to let you know immediately.  The organizer has your contact details (email and, if you’ve   provided it, your phone) so you can be notified direct rather than by us.

We ourselves will send an email notification to all ticket holders as soon as we can after an event is confirmed to us as cancelled by the organizer.

If an event is cancelled, we will normally refund the face value of your tickets.

If an event is postponed, your tickets will normally be valid for the new date.

Booking fees, however, are not refundable under any circumstances. (For the reasons why, see "Why is my booking fee not refundable?")

If you can't make it to the event, you can authorize someone to come on your behalf.  That person will need to bring a note signed by you with a copy of your ID which confirms that person's ID for him to produce.  If that's not possible, please contact the event organizer to make alternative arrangements.

Unless an event is cancelled or postponed "What happens if the event is cancelled", we will not refund the cost of your tickets.

If you can’t make it to the event, you can authorize someone to come on your behalf.  That person will need to bring a note signed by you with a copy of your ID which confirms that person’s ID for him to produce.  If that’s not possible, please contact the event organizer to make alternative arrangements.

We don’t condone re-selling tickets at a mark-up (touting) and, where we’ve reason to think this has happened, reserve the right to withdraw those tickets so the booking is lost without refund and the person trying to use the tickets will not be allowed into the event. 

You need to bring your unique purchase ID (easily done by printing out our confirmation email) for your ticket purchase.

You also need something official to confirm your identity bearing either your photo (such as a Hong Kong ID card) or your signature (such as your credit card).

If you have bought concession tickets, you also need to bring proof of eligibility for the concession.

If in doubt, contact the event organizer or venue, which has the last word on what proof it will accept.

You can't collect our ticketless tickets in advance.  In effect, you already have them in hand with our confirmation email’s unique purchase ID, which is all you need (plus confirmation of identity) to get into the event.

For more information on what you need to show to get in, see "What should I bring to the event to get in?"

Our confirmation email contains details of tickets bought and the price paid.

If you need more than this, please contact us, preferably with an email stating your name, email address and relevant booking reference plus any other information you need to appear on the receipt which we will then send you by email.

Some Other Questions?

Ticketing Over Limited is a Hong Kong company incorporated with company number 1769719.  It banks with HSBC.  For online transactions, we use PayPal as an internationally established service for online transactions which takes all major credit cards. 

We believe in being approachable and our contact details are set out in our About Us.

If you have reason to believe that a ticketing site may be fraudulent, please contact the Hong Kong Police and help keep online ticketing here secure.

We retain the personal information provided by you to complete the purchase of your order so we can verify it if challenged. 

We will use your email address to keep you informed of forthcoming events you might be interested in which are being promoted through Ticketing Over.  If you don't want to get these emails, simply unsubscribe from them (there'll be an "unsubscribe"button on any email you get from us).

Without your consent, we won’t make any other use of this information.

For details, please see our privacy policy.

We don’t refund booking fees, even if an event is cancelled because we have to cover our costs which include credit card charges for processing your purchase and additional charges for refunding you the face value of your tickets.  This is how we fund the ticketless ticketing service we provide.

If the event organizer covers the cost, we may repay you back the booking fee as well.  This is for the event organizer to decide.

For more information, see our Terms & Conditions.

I Organize Events, So How Do I Sell Tickets Through Ticketing Over?

  • NO set-up charges
  • NO hidden costs to you as event organizer
  • NO hidden costs to your customers.
  • NO exclusivity required
  • NO minimum commitment period

And there’s more reasons than that:

  • Suitable for all kinds of events (social, sporting, charitable) at all kinds of venues (indoor, outdoor, underwater)
  • Instant set-up online: just preview, click submit and your event page will be up and running for all the world to see
  • Because it’s non-exclusive,  it can complement your other box office services
  • It can be free to you (we charge the customer a booking fee and pay you the full face value ticket price, without any credit card fees or other deductions) or if you prefer you can elect to pay (or share) the booking fee, at your own discretion.
  • Ticket delivery is instant via all online platforms as a unique, secure (and paperless) booking code
  • Tickets can be sold up to one hour from start of performance
  • 24/7 access to real time sales figures, with full control of how many tickets are put on sale and when
  • Private function facility (via your own confidential url linking your friends to a ‘Private Event’ page that’s not searchable through our own site).
  • Your customers’ data is yours to use (with their consent, of course)
  • Options for e-blasts in our regular newsletter to all our customer subscribers

And best of all, it’s SO SIMPLE TO USE!

I’M CONVINCED – SIGN ME UP NOW ONLINE

I’D LIKE TO KNOW MORE - MORE INFO

Pricing Details

For free events, it’s FREE: we don’t charge you anything – just tick the ‘Free Event’ option when you set up the event online).

 

If you are selling tickets:

  • There’s a $8 fee for every booking (regardless of how many tickets you buy)
  • We also we charge 6% of the total ticket price.  (This can be borne by the customer or by you – you choose when you set up the event online.)
  • These fees include the credit card and payment processing fees.
  • Transactions are in HK$ via PayPal.

 

Refund pricing:

 

  • Where an event is cancelled, we retain the booking fee and we charge a cancellation fee of HK$1 per attendee plus a $100 initiation charge to refund all attendees their face value ticket price.  We expect to be paid this cancellation fee by you before remitting the face value ticket price.  (If we do not receive this from you, we may deduct it pro-rata from what we send out as a refund and advise each attendee to reclaim this from you.)
  • If an event is postponed, we will provide refunds on the same pricing basis to those who do not want to attend the rescheduled event, but will offer all attendees the rescheduling option.

 

Other services:  for any other pricing details (eg discounts for volume or ancillary services such as email campaigns) please contact us by email or by phone.

Managing My Events

You can put an event on sale immediately or you can fix a future date.

The first step is to click on ‘Create a New Event’ on the left hand side of your dashboard (the area you access when you log in).

After inputting all the requested information, click ‘Preview’ to see how it looks.  If you’re happy with it, click ‘Confirm’.  If not, click ‘Back’.

If you want the event to go on sale immediately, click on ‘Now’ in the ‘Tickets to go on sale’ box.  (It’s a mandatory field, so you have to click on something.)  If you prefer, you can click ‘Not for now’ or you can specify a future date.

Once an event is on sale, the price and date of the event cannot be changed.  You can still change the description and photo for the event.

Until an event is on sale, it will not be visible via Ticketing Over’s website.   (If you find that it is, please let us know immediately.)

The Venue field has a drop down list of all the venues you have used for previous events.

To the right of this field are buttons to create a new venue and to edit an existing venue.

If creating a new venue, check first to see if it is already on our system by checking the drop down menu of ‘approved venues’.  If so, you must use this pre-existing record OR you must contact us to explain why you want to create your own record for this venue. (If we discovery you’ve created a new record for this venue without our consent, we reserve the right to substitute our pre-existing record and notify our contact person(s) for that pre-existing record.

If there is no pre-existing record for the venue, enter as many details as you can and submit the record after previewing the details.  [If we have concerns about your new venue record, we will contact you, usually within one working day, and reserve the right to take any events for that venue pending clarification of our concerns.]

If editing an existing venue...

Yes, you have 3 choices in a drop down menu when creating your new event:

  1.  to put tickets on sale immediately (‘Now’)
  2. to keep them offsale until an unspecified later date (‘Not for now’)
  3. to specify a later date (‘Future Date’).

Once the event is ‘on sale’, you will not be able to change details of venue, price, date, times and so on without reference to us.  You can make changes to the description and photo.

If you are not sure about any aspects of your events, it’s wisest not to put them on sale for the time being.

A private event means tickets are not made available to the general public.  You can redesignate an event as public at any time but you cannot make a public event private without consulting us first.

If you mark your event ‘Private’:

  1. the event will not be searchable on Ticketing Over nor will it be included in any of our customer mailings nor shared with any affiliate sites.
  2. We will email you a URL by which you can notify others of tickets for this event.
  3. You must not make this URL publicly available without first notifying us and/or redesignating the Event ‘Public’ on our Website.

Should the event be made public at a later date, this URL will remain active but will no longer be the only way to reach the event listing.  The event will then become searchable on Ticketing Over and may be included in our customer mailings and/or shared with affiliate sites.

Our Early Bird system allows you to offer tickets at a discount if they are bought by a specified advance date.  It’s a great way to encourage people to book early for your event.

It’s so simple to use – just tick the ‘Apply Early Bird’ box, insert the discounted price against ‘Early Bird’ and then click the ‘Early Bird Deadline’ to pick the date after which tickets will no longer be discounted.

The Early Bird date can be changed to a later or earlier date but not put forward once the deadline has passed nor put back to a date which has already passed.  That’s because we don’t want disputes about people who bought at full price claiming they should have been given an Early Bird discount.  

 

Because we don’t demand exclusivity for your ticket sales, we quite understand you may want to sell tickets through other channels – your box office, your local store, your school shop or even another online ticketing service.  That’s fine by us.

What’s important to avoid – for you and us – is selling more tickets than you have.  If you are using other outlets, it’s essential that the total number of tickets on sale through all your outlets does not exceed your venue’s capacity. 

If you do sell more tickets than you have so Ticketing Over customers are turned away, we will hold you responsible and will offset the cost to us of reimbursing disappointed customers against what we’ve collected on your behalf.

If in doubt, put a small number of tickets on sale through us initially and then add more to meet demand. If there are less than 25 tickets on sale, we will show the exact number available.  That may help drive sales.  (If more than 25 tickets are on sale, the site will say ‘+25 tickets available’.) 

You can increase or decrease the number of tickets on sale by changing the ‘Quota’ figure at any time.

You can check your ticket sales at any time by clicking on the ‘Ticket Sales’ button in your ‘List of Events’

This generates a list of ticket sales.  You will eventually print this off before the Event as a final list, which can then be used to check people off as they claim their tickets.  Of course, you can print it off as a provisional list at any time.  However, once you’ve taken the event offsale (by clicking the red ‘Take Offsale’ button), the print out will say ‘Final List’ so you can be sure it’s the authoritative list to use for your event.

[If sales fall below 5, we will automatically send you an email to warn you.]

When customers are purchasing, they are given 10 minutes to buy tickets.  During that time, those tickets are held for them and  the number of tickets for sale to the public is decreased by the amount ‘on hold’. 

The data in your ‘List of Events’ will only show tickets which have actually been sold ie once the sale has gone through.

Your ‘List of Events’ therefore gives more accurate data on actual sales than the public facing site.

All tickets are automatically removed from sale 1 hour before the specified start time on the day of the event.

You can take the tickets offsale at any time by clicking the ‘Take Offsale’ button. We prompt you for a reason because (for example) if you are cancelling the show,  we can warn customers immediately (see further ‘What if the event is cancelled or postponed?’)

If you think you have sold out the event and there are still tickets available through Ticketing Over, it’s essential that you take the event off sale immediately.  If you do sell more tickets than the venue can hold so that Ticketing Over customers are turned away, we will hold you responsible and will offset the cost to us of reimbursing disappointed customers against what we’ve collected on your behalf.

To print off your final ticket list (the authoritative list to check people off as they claim their tickets), you must first make sure you’ve taken your event offsale.

You should then wait at least a further 10 minutes as anyone purchasing tickets when you took the event offsale will still be processed.

To print your ticket list, go to your ‘List of Events’ and click the Ticket Sales button, then print the list off.

Yes, you can edit the description and change the photo for an event. You can also change the early bird deadline (see How Does The Early Bird System Work?)

If you need to make other changes, contact us by email or phone with details of the changes you want to make and we will contact you as soon as possible to approve or discuss those changes.

We generally won’t allow you to make unilateral changes for things such as date, time, venue or ticket price because it’s not fair on those who have already bought tickets for the event.

If such changes are made, we can help you notify customers by emailing them on your behalf.

If your event has to be cancelled or postponed, you must take it off sale immediately, choosing the ‘Cancelled’ button.

We will then contact you to discuss what to do next.

Where an event is cancelled, we will normally refund the face value of the tickets to each customer and may charge you for any costs we incur in doing so.

Where an event is moved to another date, we will help you notify customers and invite them to treat their tickets as still valid – but, if they decline, we will refund them the face value of their tickets and may charge your for any costs we incur in doing so, deducting from any monies we hold which would otherwise be payable to you.

You can reset your password from the left hand menu.

If you’ve forgotten your password, click on the ‘Forgotten password?’ and follow the on-screen instructions.

Yes, just click on the ‘New Venue’ link when creating a new event.

Any venues you’ve created will be available as a drop down menu for when you create new events in future.

For more information, see How do I add a new venue or edit an existing one?

We are bound by privacy constraints in how we use your data – see further Privacy.

Subject to those constraints, we can supply you on request with the emails and names of your customers for any particular Event – just email us to request this, specifying your preferred format for receiving this data.

Alternatively, we can contact your customers direct on your behalf.  We may charge a fee for this.  Please contact us for more information.

If there are significant changes to your event, we can help you notify customers by emailing them on your behalf.

Depending on the circumstances, we may charge you for doing this.  Any charge will be agreed up front with you and can be deducted from what we would otherwise pay you.

Accounts

We aim to initiate transfer of your ticket money within 15 days of your event closing.

Usually, we will initiate transfer on the Tuesday of the second week after your event closes (unless that Tuesday is a public holiday, in which case it will be the next working day).

For example, if your event ends on a Sunday, payment will be initiated (usually) 9 days later.  If your event ends on a Tuesday, payment will be initiated (usually) 13 days later.

If we pay you by PayPal or you bank with HSBC, there should be no bank charges involved and payment should go through same day.

If paying to a non-HSBC bank, payment is by standard internet bank transfer which may take up to four banking days to clear to your account, so you should normally receive cleared payment no later than Friday of the week following payment initiation.

Before we can make any payment, we need your bank (or PayPal) details, which you enter in your Profile.  We can’t make any transfer of money otherwise.

The first time we make a transfer to you, we will send a nominal amount and then email you to check you have received the transfer ok.  Once you email us back to confirm receipt, we will transfer the full amount.  This is to make sure your transfer details are correct. 

[From then on, we will send monies to that same account unless you change the bank details, in which case the next time we transfer monies we will run an initial test transfer.]

Click on the 'Bank Details' link in your Profile, click 'Set Up' and fill in the required bank account details and payment instruction.

The payment details you provide us with will apply to all your events at all your venues unless you have specified otherwise.

These payment details will only apply to your events added by you; they will not be used for any other events at the same venue(s).

You can change payment details for individual events or venues later, once you have set up this default.

Click on the 'Bank Details' link in your account. From here you can change the payment details for your events.

We will send you a payment summary email every time a payment is due, usually on the day before we make the transfer, detailing the date of payment, the amount and what the payment is for.

Yes, we will send you a remittance advice email, usually on the day before we make the transfer. This will include a full breakdown of your ticket sales.

Security

We take your security very seriously and make every effort to ensure your details are safe. This admin area is secured by SSL.  When we store your bank details, we encrypt them, and only authorised members of our staff may access them: to do so they need two separate passwords - one of which we change on a regular basis.

We take your security very seriously and make every effort to ensure your bank deta ils are safe. This admin area is secured by SSL.  When we store your details, we encrypt them, and only authorised members of our staff may access them: to do so they need two separate passwords - one of which we change on a regular basis.

Links and Publicity

Yes. We call these promoter links and they can be personalised. If you'd like one of these links, which are ideal for use on your website, social networking sites and on print advertising, contact us.

Go to the 'Venues' page in your account and click on the 'banners' link next to the venue name. From here you can cut and paste your venue specific link or download a selection of venue specific banners. These will take customers to the dedicated venue page, listing all the events we have on sale at the venue. Venue specific links and banners are updated automatically as your events are added and removed for sale, so you don't need to worry about updating these links on your site when you add new events.

After you have added a new event we will email you to inform you that we've put the event on sale. This email also includes the link specific to that event. You can use this to take customers directly to a dedicated event page, so they don't have to search our website.

You can also download a selection of event specific banners and logos from your account, these will take your customers directly to your dedicated event page on our site. Just click on the 'view/edit' link next to the event name. Scroll down to the bottom of this page, to the 'Downloads' section, and click on the 'view banners' link.

Yes, you can download a venue specific banner to take customers from your website, to a page listing all the events that we have on sale at the venue. This page will update automatically as events are added and removed for sale, so you don't need to worry about updating these links on your site when you add new events. You'll find these by clicking on the link next to the venue name on your 'Venues' page.

You can also download banners that will take your customers directly to your dedicated event page on our site. Just click on the 'view/edit' link next to the event name. Scroll down to the bottom of this page, to the 'Downloads' section, and click on the 'view banners' link.

Let your customers know they can buy your tickets from us! Your customers want to buy advance tickets online, so the easier you make it for them, the more tickets you will sell.

An event specific link will automatically be sent to you each time you add an event for sale; use it next to every mention of that event on your website. If you're an independent promoter then forward it to the venue; they may want to add it to their website, this will increase your advance ticket sales.

Send it to any other promotional sites (e.g. bands sites, local listings sites, etc.)

An event specific banner is also available for download from your account. Just click on the 'view/edit' link next to the event name. Scroll down to the bottom of this page, to the 'Downloads' section, and click on the 'view banners' link. Those banners link to a page dedicated to that event.

You can also download a selection of logos and banners here: https://clients.wegottickets.com/banners.php

The more aware your customers are of this service the more advance tickets you will sell.

You may want to:

Add information about www.wegottickets.com to your publicity material

Email your customer list and let them know that they can buy tickets through www.wegottickets.com.

Include your event specific links in promotional emails. Your customers will be able to go straight from your email to your event sales page to buy tickets.

Yes, just send a copy of your logo to ..............

We would ideally like your logo as a jpg file - 80 pixels wide x 40 pixels high.

If you don't know how to make it the correct size send it anyway, we can reshape it for you

Yes. We have developed a ticket shop app for Facebook. It can be added to your Page by visiting the FACEBOOK TICKET SHOP link in the left hand menu bar.

It's available to anyone and everyone with a Page - and can be configured to list all of your events.

Once the app is installed and configured you'll never need to update it - it'll automatically list all events added for sale through your .......account.

The ticket shop app cannot be added to user profiles or groups, only Pages.

Once you've added the app to your Facebook Page you should see a 'Buy Tickets Now' tab in the left hand menu of that Page. Click on that tab and then the orange 'Configure' button - here you'll be able to choose what kind of configuration you'd like to use, and can enter your WeGotTickets username and password so the app can access your events.

Once the app is installed and configured you'll never need to update it - it'll automatically list all events added for sale through your ......account.